Return Policy

At Elora By Rachel, we prioritize customer satisfaction and product quality. Please review our policies carefully before placing your order.

All Sales Are Final
All purchases made on our website are final and non-refundable. We do not offer exchanges or returns unless the item received is damaged or defective.

Order Cancellation & Modifications
Once an order is placed and confirmed, it cannot be canceled or modified. We encourage you to review your order thoroughly before completing your purchase.

Damaged or Defective Products
In the rare event that you receive a damaged or defective item, please contact us within 24 hours of delivery. To process your request smoothly, ensure you provide:
● A video recording of the unboxing process as proof of the issue.
● Photos or additional videos, if required, for verification.

Upon verification, we will offer a replacement or a refund at our discretion.

Policy Compliance & Fraud Prevention
We reserve the right to deny any refund or exchange that does not comply with our policy terms or appears to be fraudulent or abusive.
If you have any questions or require clarification regarding our policies, please feel free to reach out to us before placing your order.